Work with me

1:1 Coaching
to elevate your design career

If you're ready to get noticed and promoted in your design career, a one-on-one session with me will speed up the process.

Service design

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Design research

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Strategy

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Leadership

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Personal branding

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Stakeholder management

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Communication

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Service design • Design research • Strategy • Leadership • Personal branding • Stakeholder management • Communication •

Coaching areas

With a decade of industry experience and knowledge I can help you with:

  • Embark on a transformative journey in service design and design research. I specialise in unraveling the intricacies of crafting exceptional customer experiences. Together, we delve into the core of understanding customer needs, designing seamless service journeys, and conducting in-depth research to unveil invaluable insights. My coaching extends beyond theory, guiding you through the practical application of design methodologies and strategic thinking to develop services that not only delight users - they deliver significant value for the business. Let's deep dive into human-centered design, map customer touchpoints, and implement innovative solutions that elevate service quality, ensuring you excel as a designer in every aspect.

  • Whether you're a budding talent or a seasoned pro, my coaching is your compass in the realms of problem-solving and strategy. Discover how to tackle challenges with finesse, merging structured methodologies with a splash of creativity at every turn. From identifying problems to executing strategies, we navigate the landscape together. Dive into influential frameworks such as design thinking, lean methodology, and innovation strategies, tailored to both the eager curiosity of junior designers and the refined expertise of seasoned professionals. Elevate your problem-solving prowess and craft impactful design strategies, no matter where you are in your design journey

  • Communication and stakeholder management form the bedrock of successful design endeavours, regardless of where you are in your design journey. In my coaching, we delve into the essentials of effectively conveying ideas, facilitation, collaborating seamlessly with diverse stakeholders, and ensuring alignment among teams. Whether you're a junior designer eager to refine your communication skills and gain confidence or an experienced pro looking to master storytelling and navigate stakeholder intricacies, my coaching caters to all. Join me to learn the art of presenting design concepts, fostering buy-in, and nurturing relationships crucial for design success, equipping you with the communication prowess necessary for a thriving design career.

  • Elevate your design career with my coaching in personal branding, leadership and career development. This dynamic space is all about shaping a distinctive personal brand and steering your trajectory within the design industry. Together, we define your unique narrative, explore diverse career paths, and strategically position you for success. Dive into techniques that go beyond the surface, helping you craft a compelling personal brand story that resonates authentically. Learn how to navigate the intricate landscape of your design career, leveraging your skills to stand out in a competitive industry. Join me in creating a strategic roadmap for authentic career growth, ensuring you not only showcase your expertise but also thrive in the evolving design landscape. Transform into an impactful design leader. Transforming and learning the skills of leadership to have a real impact.

Overview

  • Who can get coached?

    I coach everyone! From designers, business professionals, business owners to leaders. My coaching is valuable as it serves as a catalyst for personal and professional growth.

    A lot of the skills I teach are crucial to people outside of design - speaking and communication skills, leadership, influence, facilitation, and design thinking. These are universal principles that empowers everyone, irrespective of their background or expertise, to elevate their abilities, create exceptional experiences, and thrive in dynamic environments.

  • Why get coached?

    Coaching isn’t just about refining skills; it’s about unlocking your true potential. It’s a pathway to honing your craft, navigating challenges with finesse, and crafting a distinct professional identity in a competitive industry.

    With coaching, you gain personalised guidance, tailored strategies, and a supportive framework to amplify your creativity, problem-solving abilities, and career trajectory. It’s the catalyst that propels you towards innovative thinking, impactful work, and a fulfilling career.

  • Other coaching areas

    We can go through your specific pain points to come up with a coaching plan that best suit your current career path. These skills can include, but of course not limited to:

    • Facilitation

    • Workshop planning

    • Creating an experience vision

    • Business optimisation

    • Speaking skills

    • Confidence

    • Design leadership

    • Digital transformation

    • Mindset

    And more!

What my mentees say

  • Claudette Yazbek

    Product Manager and Design Strategist, EY Future Friendly

    “Sarah’s energy and passion for strategic design are infectious, matched only by her deep expertise in workshop facilitation, service design, and managing diverse stakeholders.

    Sarah's approach is grounded in listening and understanding before working with you on some practical actions to implement in the near and long term. I couldn't recommend her highly enough as a coach if you want to level up in product and service design.”

  • Wendy Mather

    Service Designer, Colonial First State

    ”I was fortunate to meet Sarah when I was doing a career pivot into Service Design. I found her advice to be incredibly valuable, helping me to cut through and excel in interviews to land my first role.

    I have also been to her workshops and can attest to the fact that she is warm, engaging and a fountain of Service Design knowledge. Oh and she’s also really funny!”

  • Aga Hulewicz

    UX Designer, Unleash Live

    “I wanted to say a big thank you for the advice you gave me. This is the topic that literally kept me awake throughout the night before. Your comments and experience gave me clear ideas on how to solve my pickle. This is invaluable to me.”

  • Monica Albornoz

    Aspiring Service Designer

    “Sarah was very helpful in giving me a better idea of how UX design, UX research, design strategy, and service design overlap—and don't—in professional practice. This will help me focus my job search and know what opportunities to invest time into.”

Book a session

Here’s how it works

Duration

1 hour

Cost

$250. Contact me for packages. You’ll receive an invoice after booking to pay before the session.

When and where?

Choose a time that suits you! A web conferencing link will be provided once the booking is complete.

Let’s chat!

I can tailor talks, training or coaching topics to best align with your or your team’s objectives. Get in touch today for more details.