Designer
Sarah Heimeier
Speaker
Coach
Mentor
I share my knowledge of design and coach the next generation of super stars.
Service design
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Design research
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Strategy
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Leadership
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Personal branding
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Stakeholder management
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Communication
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Service design • Design research • Strategy • Leadership • Personal branding • Stakeholder management • Communication •
One of my favourite things is sharing my knowledge. I enjoy chatting away to diverse audiences, both large and small. I love to deliver presentations, courses and workshops that elevate designers to the next level. I offer private coaching for designers to transform and accelerate their careers and life.
I’ve been incredibly blessed to have shared my experience and knowledge with thousands of individuals across the industry – I’m so excited to do more of this and I can tailor an offering that is right for your business.
My bread and butter:
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The heart of crafting exceptional customer experiences! This domain revolves around understanding customer needs, designing seamless service journeys, and conducting in-depth research to unearth insights. It’s about employing creative methodologies and strategic thinking to develop services that delight users and deliver value for the business. Dive into human centered design, mapping customer touch points, and implementing innovative solutions that elevate service quality.
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Learn how to tackle challenges by applying structured methodologies while infusing creativity into every step. It’s about identifying problems, analyzing data, brainstorming solutions, and executing strategies with precision. Delve into frameworks like design thinking, lean methodology, and innovation strategies to solve complex design problems and craft impactful design strategies.
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Communication and stakeholder management are the backbone of successful design - and anything you do. It’s about effectively conveying ideas, collaborating with diverse stakeholders, and ensuring alignment among teams. Dive into honing your communication skills, confidence, mastering storytelling, and navigating the intricacies of stakeholder engagement. Learn the art of presenting design concepts, fostering buy-in, and nurturing relationships crucial for design success.
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This area revolves around shaping your personal brand, leadership style and steering your design career trajectory. It encompasses defining your unique narrative, identifying career paths, and strategically positioning yourself in the design industry. Explore techniques to craft a compelling personal brand story, navigate your career, and leverage your skills to stand out in the competitive design landscape. It’s about showcasing your expertise authentically and creating a roadmap for career growth.
Clients & collabs
UX Australia
Service Design Network
Optimal workshop
WDX Sydney
Raw Studio
Sydney Design Festival
Forge Design Studios
Sydney Design Thinking
Women in Tech Sydney
ADP List
Echos School of Design Thinking
Awards
Good Design Award • Gold Winner
Good Design Award • Winner
Good Design Award • Best in Class
The James Dyson Award
Innovation award Chant West
Canstar Innovation Excellence
My value and impact
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Meagan McNeil
Head of Product, Ignition Advice
“Sarah helped to deliver a product that gave 36,000 clients a better advice experience, dramatically improved NPS and achoved ~80% client conversion rate.
As the Product Owner responsible for our end-to-end experience, I worked closely with Sarah who was responsible for a significant portion of our customer and adviser research and service design.”
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Sean Brennan
Design Director, Deloitte Digital
“Sarah is a wonderful designer and I'm so glad to have had the pleasure of having her on my team. Sarah worked on a number of strategic projects at AMP.
Sarah has great experience delivering across the design process, brings great creativity to the work; and her clear communication makes her an excellent transformation leader. I've had the privilege of watching her develop and would look forward to collaborating with her again.”
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Claudette Yazbek
Product Manager and Design Strategist
“Like any coach worth their salt, Sarah balances encouragement, expertise and pragmatism. Her energy and passion for strategic design are infectious, matched only by her deep expertise in workshop facilitation, service design, and managing diverse stakeholders.
Sarah's approach is grounded in listening and understanding before working with you on some practical actions to implement in the near and long term. I couldn't recommend her highly enough as a coach if you want to level up in product and service design.
I highly encourage everyone to attend one of her group training sessions. You'll leave inspired and equipped with tangible ways to bring people together to solve a problem (and probably some stomach pains from laughter)..“
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Wendy Mather
Service Designer, Colonial First State
”I was fortunate to meet Sarah when I was doing a career pivot into Service Design. I found her advice to be incredibly valuable, helping me to cut through and excel in interviews to land my first role.
I have also been to her workshops and can attest to the fact that she is warm, engaging and a fountain of Service Design knowledge. Oh and she’s also really funny!”
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Sarah Bolt
Principle Product Manager, Atlassian
“Recommending Sarah is incredibly easy to do as she seems to excel at anything she puts her mind to and is a pleasure to work with.
I have worked with Sarah on several projects including the discovery on a new product, a new application experience and a vendor selection.
As the lead Product Manager, it always gave me great comfort that Sarah was leading the stakeholder research and service design. This meant organising and facilitating customer interviews, stakeholder interviews, workshops, experience mapping, etc.
Sarah would produce high quality artefacts and was happy to engage widely including into areas filled with highly specialised experts in technical areas.”
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Gareth Rydon
Co-Founder, Friyay.ai
Design Advisory Services, Stone & Chalk“Sarah is top talent. When I worked with Sarah I knew that I could trust her with extremely complex and ambiguous projects and she would be able to work out very clear, simple, and human centric solutions.
She understands new concepts quickly and is able to adapt her knowledge and experience to any problem. She communicates very well with visuals, in particular to senior stakeholders and clients.”
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Let’s chat!
I can tailor talks, training or coaching topics to best align with your or your team’s objectives. Get in touch today for more details.